CChemisodeVideo Hub

Chemisode help

Support

Get help with sign-in, quizzes, progress synchronisation, class analytics, videos, broken links, accessibility or a possible chemistry error.

Site Version 2026.08.12.3 · Reviewed 12 August 2026

Contact

Email:

support@chemisode.com

Support messages should describe the problem without including a password or unnecessary student information.

What to include

  • The page, quiz, video or class overview where the issue occurred.
  • What you expected to happen and what happened instead.
  • The device and browser being used.
  • A screenshot, where this can be shared without exposing unnecessary personal information.
  • The account email address only when the problem involves sign-in or synchronisation.

Never email a password, authentication code or secret key.

Common support areas

Account accessSign-in, password-change messages and account status.
ProgressSaved quizzes, syncing, class context and missing results.
Teacher analyticsClass access, response data and student progress summaries.
Content correctionPossible chemistry errors, unclear explanations or broken quiz items.
Video accessPlayback, timestamps, missing videos and external links.
AccessibilityKeyboard, contrast, layout or screen-reader difficulties.

Accounts and classes

Chemisode Video Hub uses the same account, organisation and class information as Chemisode Organic. Account creation, passwords, class enrolment and teacher allocation are managed in Chemisode Organic.

Email support when those controls cannot resolve the issue or when help is needed to identify the correct process.

Privacy requests

Requests to access, correct or remove personal information can be sent to the support address. Email from the account address where possible and state whether the request relates to local browser data, account data or class-linked learning records.

Read the full privacy page for the removal process.

Content corrections

For a possible chemistry error, include the exact question, answer, explanation or timestamp and explain what should be reviewed. Chemisode will assess the report against appropriate chemistry references and the intended learning level.